Service Industry

Are you still planning daily and weekly jobs for your service teams & processing site visit paperwork? Are your customers happy with responsiveness of your operation - does the excessive cost of overtime prove the most effective way in reducing workload? How are you coping with the changes in the BIK benefits. Are your staff responsible for paying for personal use of the vehicle? Would you like to see more jobs per day/week carried out.

With over 5 years experience in developing systems for service operations, Matrix's features can support the simplest to the most complex service function.

With the Plant i Service application you can:

• See who is the nearest to any reactive job request & what there job status is.
• Better schedule planned maintenance & dynamically schedule in Real Time on reactive maintenance.
• Dispatch site visits to your maintenance teams in Real Time & reduce paper.

• View the location & run management reports that can highlight any exceptions and KPIs like;

  • Speeding
  • Time at depot
  • Timesheet
  • Excess mileage
  • Journey cost
  • Job Cost
  • CO2 emissions
  • No. jobs completed per day/week
  • Weekend use
• By reducing their mileage, you will not only save money in fuel & vehicle costs, but also be more environmentally friendly.
• Identify quick wins, like excess time spent in the depot.
• Reduce the travel time & cost by picking the best routes for your engineers & sending this instruction to their PDA.

Whether you have 5 or 500 engineers, we would be delighted to talk to you. Telematics is a long-term commitment & you need to make sure that your supplier is strategically going to fit in with you, as your business needs change.

For further information on this module and others, please download our fact sheets or contact us today with regard to your solution requirements. We look forward to hearing from you.